[Fwd: virgin/ntl cable users who need tech support]

[Chris Lindley]

Thanks for that!

Coincidentally I had to reboot my cable modem this morning. First time  
for ages.

It's been a while since I've used newsgroups.  I always used SLRN,  
with Pan for binaries (ahem!) etc.. But I've no idea what's current  
now.  What's a good easy to use, up to date newsreader? One with the  
responsiveness of SLRN.

Cheers
Ferg

On Oct16,2008, at 10:04, Paul M wrote:

> possibly useful advice for those, for better or worse, who are  
> customers
> of virgin/nthell/teleworst.
>
> -------- Original Message --------
>
>
> If you're having serious connection speed issues, I suggest posting to
> the Virgin Broadband support newsgroups (Yes! On a real NNTP server!).
> It is staffed by tech support guys who appear to be actually genuinely
> clueful. They will tell you whether you are being "STM'd" (which is
> their phrase for the traffic shaping they apply when you exceed the
> published limits) and at what time you will be taken off of the  
> naughty
> list. And if you have a problem, they will submit a ticket for you,  
> give
> you the ticket number and happily chase it up for you if necessary.  
> Well
> worth having stored for emergencies:
>
> news://news.virginmedia.com:119/virginmedia.support.broadband.cable
>
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