[Fwd: virgin/ntl cable users who need tech support]

[Paul M]

possibly useful advice for those, for better or worse, who are customers
of virgin/nthell/teleworst.

-------- Original Message --------


If you're having serious connection speed issues, I suggest posting to
the Virgin Broadband support newsgroups (Yes! On a real NNTP server!).
It is staffed by tech support guys who appear to be actually genuinely
clueful. They will tell you whether you are being "STM'd" (which is
their phrase for the traffic shaping they apply when you exceed the
published limits) and at what time you will be taken off of the naughty
list. And if you have a problem, they will submit a ticket for you, give
you the ticket number and happily chase it up for you if necessary. Well
worth having stored for emergencies:

news://news.virginmedia.com:119/virginmedia.support.broadband.cable